Privacy Policy

1. Who we are

Albi Atividades de Teleatendimento ("we", "our") is an artificial intelligence platform that automates communication for medical clinics via WhatsApp. This Privacy Policy describes how we collect, use, and protect information from visitors to our website (usealbi.com).

For questions about this policy, get in touch:
Email: contato@usealbi.com
WhatsApp: +55 11 92682-8719

2. Data we collect

We collect information in two main ways:

2.1 Browsing data (automatic)

We use tools to analyze how the site is used. Data collected automatically includes:

• Pages visited and interactions (button clicks, navigation)
• IP address (anonymized)
• Device type, browser, and operating system
• Approximate country and region (based on IP)
• Time and duration of the visit

2.2 Data you provide

When you contact us via WhatsApp through buttons on the site, you may voluntarily provide:

• Name
• Phone number
• Information about your clinic
• Any other information you choose to share in the conversation

3. How we use your data

• Site analysis and improvement: we use browsing data to understand how visitors interact with the site and improve the experience.
• Customer service: we use the data you provide via WhatsApp to answer your questions, schedule demos, and present our services.
• Communication: we may follow up with you using the contact details you’ve provided to continue a conversation you started.

4. Cookies

Our site uses essential and analytics cookies. Cookies are used to identify browsing sessions and understand how the site is used. These cookies do not contain personally identifiable information.

You can disable cookies in your browser settings, but this may affect site functionality.

5. Data sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes.

6. Storage and security

Your analytics data is stored in compliance with applicable policies. WhatsApp conversations are stored in accordance with WhatsApp/Meta’s policies.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

7. Your rights (LGPD)

Under Brazil’s General Data Protection Law (Law No. 13.709/2018), you have the right to:

• Confirm the existence of any processing of your data
• Access your personal data
• Correct incomplete or outdated data
• Request anonymization, blocking, or deletion of unnecessary data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at contato@usealbi.com. We’ll respond within 15 business days.

8. Minors

Our site and services are not directed to anyone under 18. We do not knowingly collect data from minors.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date. We recommend reviewing this page periodically.

10. Contact

If you have questions or concerns about this Privacy Policy or about how your data is handled, get in touch:

Albi Atividades de Teleatendimento
Email: contato@usealbi.com
WhatsApp: +55 11 92682-8719